ITIL Service Management – World Study Hub

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About ITIL

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

The acronym ITIL is a registered trademark of the United Kingdom's Cabinet Office. Following this move, the ownership is now listed as being with HM Government rather than the Office of Government Commerce (OGC). The publications continue to be Crown Copyright.

  • Foundation Level

  • Practitioner level

  • Intermediate level

  • ITIL Expert level

  • ITIL Master certification


*Recertification units (RCUs) required to maintain the certification
**RCUs earned can be used towards recertification requirement for other earned World Study Hub certifications. More
***Pass Rate for the Certificate examinations, indicates the percentage of candidates passing the exam in the first attempt who attempted all the questions.

NEW *** ITIL Foundation 180 Days, English - (known as ITIL v4 )

ITIL Foundation 180 Days, English / Spanish - (known as ITIL v3 and ITIL 2011 edition)

The ITIL® Foundation Certificate is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple- choice ITIL® Foundation certificate in service management exam.  Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer’s needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

  • High Quality Videos  |  Online Study Material (Study Guides, Chapter tests, Pod casts, Terms and Concepts)
  • Interactive case study  | Mobile app
  • Chapter tests, Crossword  | Interactive glossary
  • 180 days duration

ITIL Intermediate Service Operation (SO) - English (180 Days)

This course will give a detailed understanding of how to support all the operations required to carry out the services and functions once the service gets deployed to the live environment from the Service Transition stage of the life-cycle. The candidate will learn the objectives, policies, concepts, methods and processes which builds the Service Operation stage up.

Further, there will be a focus on the principles, purpose, activities, technology, functions and implementation considerations. Finally, they will get a better understanding of all the concepts with the help of a case- study, exercise files and chapter tests enabling them to be fully prepared for the final test.

  • 2 Official Practice Question Papers, with answers
  • High Quality Videos | Online Study Material (Study Guides)
  • Chapter tests | 180 days online course access

ITIL COBIT® 5 Foundation - English (60 days)

(known Control Objectives for Information and Related Technology)

It is a framework providing best practices for the governance and management of enterprise IT services. This course provides a comprehensive understanding of the COBIT 5 product architecture, the five key principles, and the knowledge needed to pass the COBIT 5 Foundation certification exam.

  • One Simulated Practice Test (50 questions, and is for 1 hour)
  • Chapter Tests - All chapters | Terms and Concepts - All chapters
  • High Quality Videos

ITIL Intermediate Continual Service Improvement (CSI) Course - English (180 Days)

The Continual Service Improvement (CSI) module forms one of the five Service Lifecycle modules which focus on continual service improvement initiatives through identifying, measuring, reporting and implementing improvements across all Lifecycle stages.

This course aims to make one understand the usage of processes, concepts and practice essentials utilized in this stage towards delivering quality Service Management practices. The course methodology will involve analysis of case studies for a practical hands-on approach enabling success in the exam in an easy manner.

  • 2 Official Practice Question Papers, with answers
  • High Quality Videos | Online Study Material (Study Guides)
  • Chapter tests | 180 days online course access